Cancellation and Refund Policy
1. By placing an order electronically via the website you are using, visiting the website, or placing an order via WhatsApp, you are deemed to have accepted the Cancellation and Return Conditions, Privacy Policy, and Distance Selling Agreement provided to you.
2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Remote Contracts Regulation (Official Gazette: 27.11.2014/29188) regarding the sale and delivery of the products they purchase, as well as other applicable laws in force.
3. Shipping costs for the product or invoice will be paid by the buyer.
4. Each product purchased is downloadable in digital format and can be copied and shared, and therefore cannot be returned.
5. Since the software is installed on computers/servers/hosting services, it cannot be returned due to the inability to verify the removal of the installation or determine whether the codes have been used in other software.
6. Buyers must review the original copy of the software before purchasing the product and obtain the necessary information. Any features not mentioned will be considered unavailable.
7. If the BUYER purchases the software without considering the information provided on the product information page and during the purchase process, and then requests a refund due to one of the issues mentioned in the information provided, the request will not be considered, and the BUYER who did not heed the SELLER’S warnings will not have the right to request a refund. The BUYER is obligated to take into account the warnings made by the SELLER and written in the description fields; otherwise, the right to return the product will not be available.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
1. Products prepared at the request of the BUYER or in accordance with their explicit personal needs and which are not suitable for return, such as underwear, swimwear, makeup products, single-use products, products that are likely to spoil quickly or whose expiration date may have passed, Products that cannot be returned for health and hygiene reasons after the packaging has been opened by the BUYER, products that have been mixed with other products after delivery and cannot be separated due to their nature, Goods related to periodicals such as newspapers and magazines, except those provided under a subscription agreement, services performed immediately in an electronic environment or intangible goods delivered immediately to the consumer, and the return of audio or video recordings, books, digital content, software programs, data storage devices, computer consumables, and packaging that has been opened by the BUYER is not possible in accordance with the Regulation. Furthermore, the right of withdrawal cannot be exercised in accordance with the Regulation for services whose performance has begun with the consumer’s consent before the withdrawal period expires.
2. Cosmetics and personal care products, underwear, swimwear, books, copyable software and programs, DVDs, VCDs, CDs, and cassettes, as well as stationery supplies (toner, cartridges, ribbons, etc.) may be returned only if their packaging is unopened, unused, undamaged, and unused.
3. Software services provided instantly (remotely) in an electronic environment or intangible goods delivered to the consumer immediately,
4. Software programs and computer consumables are excluded from the right of withdrawal and product returns.
PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
If, after the product has been delivered, it is determined that the credit card used by the buyer was used without authorization by unauthorized persons, and the amount of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must repay the amount of the product subject to the contract to the Seller within 3 days.
IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE SPECIFIED TIME DUE TO UNFORESEEN CIRCUMSTANCES:
If unforeseeable circumstances beyond the Seller’s control prevent the product from being delivered within the specified timeframe, the Buyer will be notified. The Buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of delivery until the obstacle is removed. If the Buyer cancels the order, the payment made in cash will be refunded to the Buyer within 14 days of the cancellation. If the Buyer has made the payment by credit card and cancels the order, the product price will be refunded to the bank within 14 days from the date of cancellation; however, it may take 2-3 weeks for the bank to transfer the amount to the Buyer’s account.
BUYER’S OBLIGATION TO INSPECT THE PRODUCT:
The buyer shall inspect the goods/services subject to the contract before accepting delivery; if any feature, whether active or passive, does not function as presented, the buyer shall not purchase the goods/services. The goods/services accepted shall be deemed to have been inspected and found to be in full working order. The buyer is obligated to use the goods/services with care after delivery.
12. CONTACT INFORMATION FOR NOTIFICATION OF THE SELLER’S RIGHT OF WITHDRAWAL:
COMPANY
NAME/TITLE: SoftVexis Software
EMAIL: info@softvexis.com
TELEPHONE: 1 782 855 4681
TELEPHONE 2: 49 176 83809999
TERM OF THE RIGHT OF WITHDRAWAL:
1. If the purchaser has purchased a service, this 14-day period begins upon confirmation of the service. The right of withdrawal cannot be exercised in service contracts where the performance of the service has begun with the consumer’s approval before the expiry of the withdrawal period.
2. To exercise the right of withdrawal, the buyer must notify the seller in writing within 14 (fourteen) days without sending the software to the seller, and the product must not have been used in accordance with the provisions of this contract under the “Products for Which the Right of Withdrawal Cannot Be Exercised” section.
In the event that messages containing insults, abuse, derogatory statements, etc. are sent to us via our support system, live support, WhatsApp, or email, or comments are made on social media and similar platforms that diminish the brand value to a significant extent, we reserve the right to suspend or terminate the account, membership, or all or part of the services of the relevant customer.
In the event that we detect any distribution of our services, facilitation of such distribution, or use or hosting of services to which the user is not entitled by accessing such distribution, we reserve the right to suspend or terminate all services of the relevant customer. We reserve the right to reinstate services upon compensation for any material damages incurred.
The seller reserves the right to terminate the support provided to the buyer and may cease providing such support at any time.